Shipping Policy – Flooto
Last Updated: [Date]
Thank you for shopping with Flooto. This Shipping Policy explains how orders are processed, shipped, and delivered through our platform.
By placing an order on Flooto, you agree to the terms mentioned below.
1. Order Processing
All orders are processed after successful order confirmation and payment verification.
Processing time may vary depending on:
- Product Category
- Seller Location
- Stock Availability
- Order Volume
- Special Promotions
Generally, orders are processed within 24 to 72 working hours.
2. Shipping Coverage
Flooto currently delivers to most serviceable locations across India.
Delivery availability depends on courier partner coverage and local serviceability.
Some remote locations may require additional delivery time.
3. Estimated Delivery Time
Local Deliveries
1–3 Business Days
Within State
2–5 Business Days
Across India
3–10 Business Days
Remote Locations
5–15 Business Days
Delivery timelines are estimates and may vary.
4. Shipping Charges
Shipping charges may depend on:
- Product Weight
- Product Dimensions
- Delivery Location
- Seller Shipping Charges
- Promotional Offers
The applicable shipping fee will be displayed during checkout.
5. Free Shipping
Selected products may qualify for Free Shipping.
Free Shipping eligibility may change without prior notice.
Flooto reserves the right to modify promotional shipping offers.
6. Multiple Item Orders
If an order contains multiple products, items may be shipped separately depending on:
- Seller Location
- Warehouse Availability
- Product Availability
Customers may receive multiple packages for a single order.
7. Order Tracking
Once the order is shipped:
- Tracking ID
- Courier Details
- Tracking Updates
will be shared through available communication channels.
8. Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails because:
- Customer unavailable
- Incorrect address
- Invalid phone number
the package may be returned to the seller.
Additional shipping charges may apply for re-shipment.
9. Customer Responsibility
Customers must provide:
- Correct Name
- Accurate Address
- Landmark Information
- Active Mobile Number
Flooto shall not be responsible for delays caused by incorrect information.
10. Open Box Delivery
Open Box Delivery may be available in selected areas.
Where available, customers are advised to inspect the product before accepting delivery.
11. Damaged Package
If the outer package appears damaged:
- Take photos immediately.
- Record an unboxing video.
- Report the issue within 24 hours.
Failure to report within the specified time may affect claim eligibility.
12. Delayed Deliveries
Delivery delays may occur due to:
- Weather Conditions
- Natural Disasters
- Public Holidays
- Transportation Issues
- Government Restrictions
- Courier Delays
Flooto shall not be held liable for such delays.
13. Lost Shipments
If a shipment is confirmed lost in transit by the courier partner, Flooto may provide:
- Replacement
or - Refund
subject to verification.
14. Refused Deliveries
If a customer refuses delivery without a valid reason:
- Shipping charges may be deducted.
- Future COD orders may be restricted.
- Account activity may be reviewed.
15. High-Value Products
For products above ₹5,000, customers are strongly advised to:
- Record complete unboxing video.
- Check product condition immediately.
- Report discrepancies promptly.
16. Seller Shipped Orders
Certain products may be shipped directly by third-party sellers.
Shipping timelines may vary depending on the seller’s location and processing time.
17. Force Majeure
Flooto shall not be liable for shipping delays caused by events beyond reasonable control, including:
- Floods
- Earthquakes
- Fire
- Pandemic
- War
- Government Orders
- Internet Failures
18. Contact Us
For shipping-related queries:
Email: support@flooto.in
Website: Flooto.in