TERMS & CONDITIONS

Terms of Use – Flooto

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Welcome to Flooto. By accessing, browsing, registering, purchasing, selling, advertising, or otherwise using Flooto, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue use of the platform.

1. ABOUT FLOOTO

Flooto is an online marketplace platform that connects buyers, sellers, vendors, service providers, and businesses.

Flooto may sell products directly or facilitate sales through third-party sellers.

Flooto reserves the right to modify, suspend, restrict, or discontinue any service at any time without prior notice.

2. ELIGIBILITY

Users must be legally capable of entering into a binding contract.

Users below 18 years of age may use the platform only under parental or guardian supervision.

Users must provide accurate information during registration.

3. USER ACCOUNT

Users are responsible for:

Maintaining account confidentiality
Protecting login credentials
Activities performed under their account

Flooto shall not be liable for unauthorized access caused by user negligence.

4. ACCURACY OF INFORMATION

Users must provide:

Correct Name
Mobile Number
Email Address
Shipping Address
Billing Information

Providing false information may result in account suspension or cancellation.

5. MARKETPLACE DISCLAIMER

Flooto may act as:

Seller
Marketplace
Facilitator

For third-party seller products:

Product descriptions
Specifications
Images
Prices
Warranty information

may be provided by sellers.

Flooto shall not be liable for inaccuracies provided by sellers.

6. PRODUCT AVAILABILITY

Product availability is subject to stock.

Flooto reserves the right to:

Limit quantities
Cancel orders
Modify listings
Correct pricing errors

without prior notice.

7. PRICING ERRORS

If a product is listed with an incorrect price due to:

Technical error
Human error
System malfunction

Flooto reserves the right to cancel the order and issue a refund.

8. ORDER ACCEPTANCE

Placing an order does not guarantee acceptance.

Orders may be cancelled due to:

Stock unavailability
Fraud suspicion
Pricing error
Payment failure
Regulatory restrictions

9. PAYMENT TERMS

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

Payment gateways are managed by authorized third-party providers.

10. SHIPPING & DELIVERY

Estimated delivery dates are approximate.

Delivery delays may occur due to:

Weather conditions
Natural disasters
Transport disruptions
Government restrictions
Courier partner issues

Flooto shall not be liable for such delays.

11. RETURNS, REFUNDS & REPLACEMENTS

All returns, refunds, and replacements are governed by the Flooto Return Policy.

Users agree to comply with all return requirements.

12. CUSTOMER RESPONSIBILITIES

Customers must:

Inspect products upon delivery
Record unboxing videos for high-value items
Report issues within the prescribed timeframe

Failure to provide evidence may affect claim approval.

13. PROHIBITED ACTIVITIES

Users shall not:

Use fake identities
Create multiple fraudulent accounts
Abuse return policies
Commit payment fraud
Upload harmful content
Violate intellectual property rights
Interfere with platform operations

14. FRAUD PREVENTION

Flooto may investigate:

Suspicious transactions
Fake orders
Chargeback abuse
Coupon abuse
Return abuse
Product swapping

Accounts involved may be restricted, suspended, or permanently banned.

15. PRODUCT INSPECTION RIGHTS

Flooto and sellers reserve the right to inspect:

Returned products
Replacement requests
Refund claims

before approving any claim.

16. WARRANTY DISCLAIMER

Manufacturer warranties are provided by the respective brands.

Flooto does not independently guarantee manufacturer warranties unless explicitly stated.

17. ELECTRONICS DISCLAIMER

Electronic products may require:

Brand-authorized installation
Activation
Service center verification

Improper usage may void warranty and return eligibility.

18. FOOD PRODUCTS DISCLAIMER

Food products are generally non-returnable.

Customers must verify ingredients, expiry dates, and suitability before consumption.

Flooto shall not be liable for allergic reactions, misuse, or storage-related issues after delivery.

19. INTELLECTUAL PROPERTY RIGHTS

All content including:

Logo
Brand Name
Designs
Images
Text
Graphics
Software

are protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or distribution is prohibited.

20. TRADEMARKS

The Flooto name, logo, branding elements, and related materials are proprietary assets.

Unauthorized use may result in legal action.

21. USER GENERATED CONTENT

Users may submit:

Reviews
Ratings
Comments
Images

By submitting content, users grant Flooto a non-exclusive right to display, modify, and publish such content.

Flooto reserves the right to remove content without notice.

22. CONTENT MODERATION

Flooto may remove content that is:

False
Offensive
Misleading
Illegal
Defamatory
Spam

without prior notice.

23. THIRD-PARTY LINKS

Flooto may contain links to third-party websites.

Flooto is not responsible for:

Third-party content
Policies
Transactions
Security practices

of such websites.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Flooto shall not be liable for:

Indirect damages
Consequential damages
Loss of profits
Data loss
Business interruption

arising from use of the platform.

25. FORCE MAJEURE

Flooto shall not be responsible for delays or failures caused by:

Natural disasters
Floods
Fires
Earthquakes
Pandemic events
Government actions
Internet failures
Power outages

26. ACCOUNT SUSPENSION

Flooto reserves the right to:

Suspend
Restrict
Terminate

any account involved in suspicious or unlawful activities.

No prior notice may be required.

27. SELLER TERMS

Third-party sellers must:

Provide accurate product information
Fulfill orders promptly
Comply with applicable laws
Honor approved return requests

Violation may result in seller suspension.

28. TAXES

Applicable GST and other taxes shall be charged as required under Indian law.

Customers are responsible for verifying billing information.

29. INDEMNIFICATION

Users agree to indemnify and hold harmless Flooto, its owners, employees, affiliates, and partners against claims arising from:

Policy violations
Fraudulent conduct
Illegal activities
Intellectual property infringement

30. DISPUTE RESOLUTION

Any dispute shall first be attempted to be resolved amicably through customer support.

If unresolved, parties may pursue legal remedies as permitted by applicable law.

31. GOVERNING LAW

These Terms shall be governed by the laws of India.

32. JURISDICTION

Any legal dispute shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra, India.

33. MODIFICATION OF TERMS

Flooto reserves the right to modify these Terms & Conditions at any time.

Continued use of the platform after changes constitutes acceptance of revised terms.

34. CONTACT INFORMATION

For support or legal inquiries:

Flooto Support Team

Email: hemant.yadav68@yahoo.in

Website: Flooto.in