Privacy Policy – Flooto
Last Updated: [Date- 15-06-2026]
Welcome to Flooto. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Flooto collects, uses, stores, protects, and shares information when you visit or use our website, mobile application, products, and services.
By accessing or using Flooto, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Date of Birth (if required)
- GST Number (for business customers)
- Business Details
Account Information
- Username
- Password (encrypted)
- Profile Information
Transaction Information
- Purchased Products
- Order History
- Payment Details
- Refund Requests
- Return Requests
Device Information
- Device Type
- Browser Information
- Operating System
- IP Address
- Device ID
Location Information
- GPS Location
- Delivery Location
- Current Location (if permission is granted)
Communication Data
- Customer Support Conversations
- Emails
- Chats
- Reviews and Ratings
2. How We Use Your Information
Flooto may use your information for:
- Processing orders
- Delivering products
- Customer support
- Account verification
- Fraud detection
- Improving website performance
- Personalized recommendations
- Marketing and promotional campaigns
- GST invoice generation
- Legal compliance
3. Order and Delivery Information
To successfully deliver products, we may share your information with:
- Courier Companies
- Delivery Partners
- Logistics Providers
- Warehouses
- Sellers/Vendors
Only necessary information will be shared.
4. Vendor and Seller Access
If products are sold by third-party sellers:
- Seller may receive customer name
- Shipping address
- Mobile number
- Order details
Sellers are prohibited from using customer information for unauthorized marketing.
5. Payment Security
Flooto does not store complete debit card, credit card, UPI PIN, CVV, or internet banking passwords.
Payments are processed through secure payment gateways.
6. Cookies Policy
We use cookies to:
- Remember login sessions
- Improve website speed
- Store preferences
- Analyze traffic
- Improve user experience
Users may disable cookies through browser settings.
7. Marketing Communications
We may send:
- Order Updates
- Delivery Notifications
- Promotional Offers
- Discount Alerts
- Festival Campaigns
Users may unsubscribe at any time.
8. Product Reviews and Ratings
Reviews submitted on Flooto may become publicly visible.
Flooto reserves the right to remove:
- Fake Reviews
- Abusive Content
- Illegal Content
- Spam
9. Fraud Prevention
Flooto may monitor activities to prevent:
- Fake Orders
- Return Abuse
- Payment Fraud
- Coupon Misuse
- Account Abuse
Accounts involved in suspicious activities may be restricted or permanently suspended.
10. Data Retention
Flooto may retain information:
- For legal requirements
- Tax compliance
- Business records
- Dispute resolution
Even after account deletion, certain records may be retained where legally required.
11. Data Security
We implement:
- SSL Encryption
- Secure Servers
- Firewall Protection
- Access Controls
- Security Monitoring
However, no online system is 100% secure.
12. User Rights
Users may:
- Access their data
- Update information
- Request corrections
- Delete account
- Request data removal where legally permissible
13. Children Privacy
Flooto services are intended for users aged 18 years and above.
Minors should use the platform under parental supervision.
14. Third Party Services
Flooto may integrate with:
- Payment Gateways
- Courier Services
- Analytics Providers
- Advertising Networks
Such services have their own privacy policies.
15. Prohibited Activities
Users shall not:
- Use fake identities
- Commit fraud
- Misuse payment systems
- Upload harmful content
- Violate laws
16. Legal Compliance
Flooto may disclose information:
- Under court orders
- Government requests
- Legal investigations
- Law enforcement requirements
17. Changes to Privacy Policy
Flooto reserves the right to modify this Privacy Policy at any time.
Updated versions will be posted on the website.
18. Contact Us
For privacy-related concerns:
Email: hemant.yadav68@yahoo.in
Website: Flooto.in